Support Coordination

YOU Queensland delivers Support Coordination services in the Wide Bay region following a client-centred approach that prioritises your goals, preferences, and unique needs.

Holistic Support Coordination That Is All About You

Here at YOU Queensland, we believe that Support Coordination services should be as unique as you are, which is why we adopt a holistic approach. We take the time to get to know you and your circumstances and focus on understanding your individual needs, personal preferences, goals, and aspirations. We do this so that when it comes to connecting you with support services, we can tailor our recommendations to ensure they align perfectly with your current lifestyle and support needs. At YOU Queensland, you can trust that we are all about YOU!

What Are the Responsibilities of an NDIS Support Coordinator?

A NDIS Support Coordinator takes on many roles and responsibilities when it comes to helping their clients navigate the NDIS system and connecting them with relevant support services. The key responsibilities include:

Initial Assessment and Goal Setting

• YOU Queensland conducts an initial assessment with the client to understand their circumstances, goals, strengths, and challenges.
• Support Coordinators work collaboratively with clients to establish clear, measurable goals and develop a support plan tailored to their needs and aspirations.

Information and Referral

• YOU Queensland provides information and guidance to the client about available support services, programs, and resources within the community.
• Support Coordinators assist the client in accessing appropriate services and making informed decisions about their support options.

Service Coordination and Planning

• Support Coordinators work closely with the client, their families, caregivers, and service providers to coordinate and integrate support services in accordance with the client's support plan. Examples of support services include those that help the individual live more independently and enhance their social and community participation.
• They assist the client in navigating the complex service system, accessing funding streams, and arranging appointments, assessments, and referrals as needed.

Advocacy and Empowerment

• YOU Queensland advocates for the client's rights, preferences, and choices throughout the Support Coordination process.
• Support Coordinators empower clients to actively participate in decision-making, assert their needs, and advocate for their interests within the service system.

Monitoring and Review

• YOU Queensland regularly monitors the client's progress towards their goals and reviews their support plan to ensure it remains relevant and effective.
• Support Coordinators collaborate with the client to identify any changes in needs or circumstances and make adjustments to the support plan as necessary.

Capacity Building and Skill Development

YOU Queensland supports clients in developing the skills, knowledge, and confidence to self-manage their support needs and navigate the service system independently.

Support Coordinators provide coaching, education, and resources to empower clients to build resilience, self-advocacy, and problem-solving skills.

Collaboration and Partnership

• YOU Queensland collaborates with a network of service providers, community organisations, government agencies, and other stakeholders to ensure holistic support for their clients.
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• Support Coordinators foster partnerships and networks to enhance the availability,  accessibility, and quality of support services within the community.

You-Centered NDIS Support Coordination

Overall, YOU Queensland's approach to Support Coordination is person-centred, collaborative, and empowering, aiming to maximise the client's independence, well-being, and quality of life. By providing tailored support and advocacy, YOU Queensland helps clients navigate the complexities of the service system and achieve their goals for social inclusion, community participation, and meaningful living.