YOU Queensland delivers support coordination by following a client-centered approach that prioritises the individual's goals, preferences, and unique needs. Here's how YOU Queensland typically delivers support coordination:
Initial Assessment and Goal Setting:
- YOU Queensland conducts an initial assessment with the client to understand their circumstances, goals, strengths, and challenges.
- Support coordinators work collaboratively with the client to establish clear, measurable goals and develop a support plan tailored to their needs and aspirations.
Information and Referral:
- YOU Queensland provides information and guidance to the client about available support services, programs, and resources within the community.
- Support coordinators assist the client in accessing appropriate services and making informed decisions about their support options.
Service Coordination and Planning:
- Support coordinators work closely with the client, their families, caregivers, and service providers to coordinate and integrate support services in accordance with the client's support plan.
- They assist the client in navigating the complex service system, accessing funding streams, and arranging appointments, assessments, and referrals as needed.
Advocacy and Empowerment:
- YOU Queensland advocates for the client's rights, preferences, and choices throughout the support coordination process.
- Support coordinators empower clients to actively participate in decision-making, assert their needs, and advocate for their own interests within the service system.
Monitoring and Review:
- YOU Queensland regularly monitors the client's progress towards their goals and reviews their support plan to ensure it remains relevant and effective.
- Support coordinators collaborate with the client to identify any changes in needs or circumstances and make adjustments to the support plan as necessary.
Capacity Building and Skill Development:
- YOU Queensland supports clients in developing the skills, knowledge, and confidence to self-manage their support needs and navigate the service system independently.
- Support coordinators provide coaching, education, and resources to empower clients to build resilience, self-advocacy, and problem-solving skills.
Collaboration and Partnership:
- YOU Queensland collaborates with a network of service providers, community organisations, government agencies, and other stakeholders to ensure holistic support for clients.
- Support coordinators foster partnerships and networks to enhance the availability, accessibility, and quality of support services within the community.
Overall, YOU Queensland's approach to support coordination is person-centered, collaborative, and empowering, aiming to maximise the client's independence, well-being, and quality of life. By providing tailored support and advocacy, YOU Queensland helps clients navigate the complexities of the service system and achieve their goals for social inclusion, community participation, and meaningful living.